Where is my order?

Where’s My Order?

We often receive emails from customers wondering where their order is that was placed the day before… While our deliveries are pretty quick, they won’t arrive the next day. Here’s how our shipping system works:

  • Australia PostAfter you have purchased a product from us you will receive an email with your delivery tracking number (This email can take up to 48 hours to arrive as it is sent at the same time your product is shipped).
  • All orders are sent via Australia Post, so we are at the mercy of their schedule once orders have left our factory.
  • Delivery times will vary from around 3-7 days depending on your location. Parcels to NT, WA and TAS will take a little longer because they are further away.

track my orderTrack your order here (have your tracking number handy):

http://auspost.com.au/track/

If you still have questions regarding your order and have used the link above to track it you can contact Australia Post on 137 678, they’re a pretty helpful bunch!