All orders over $99 qualify for FREE ECONOMY SHIPPING (3 – 7 business days). For orders under $99, we offer a flat rate of $12 for Standard Shipping. Please note that we do not ship on weekends. All shipping estimates refer to business days.
We use Australia Post to deliver all orders, in particular their e-Parcel Service. When you have placed an order you will be notified via email together with your unique tracking number. This number can be used to track your order here.
Standard delivery times of 3-7 business days are to be expected. If the delivery address is unattended on delivery your order will be sent to your nearest Australia Post Office and you will be left a notification card.
We endeavour to have all orders dispatched within 24 hours of your order being placed once payment has cleared. If/when stocks are low, delivery may be delayed and you will be notified. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.
Our team only process on weekdays, excluding public holidays. This way, you’re sure to be able to reach someone on our Customer Experience Team if you have any questions. Orders placed on weekends will be dispatched at 7am on Monday morning. You will always receive an email confirmation as soon as your order processes and is being prepared to ship.
Orders are generally received within 1 and 3 weeks from the date of order and you can follow the status of your delivery with the tracking details provided. It is a legal requirement that we state the value of your order on the package in order to assist customs and postage in your country.
Please note that all applicable customs fees, taxes and country-specific duties are the sole responsibility of the customer. If you want to know more about these areas we advise contacting your local customs office as every country is subject to different rulings.
If you are unsatisfied with our product simply return the order within 30 days of the original purchase date to obtain a full refund including your postage. Notification by email is required, please note that if you are returning multiple bags, all other bags must still be sealed. This guarantee applies to online orders only and does not apply to retail stores.
Please contact firstname.lastname@example.org should you have any questions regarding your order.