Shipping – Australia
The shipping fee is set out in the ‘Cart’ section of the Website when you place an order for Goods.
From time to time, we offer free shipping for standard delivery, within Australia for purchases through the Website.
If we offer free shipping, it only applies:
- to individual orders over the value of $99;
- during the time period specified in the relevant offer, as notified by us to customers; and
- to standard delivery within Australia.
When we offer free shipping, no cash alternatives will be given. Free shipping may be subject to additional terms, as notified to you at the time that the free shipping is offered.
If you are eligible for free shipping, in accordance with the applicable terms stated in the offer and these Terms, you are responsible for selecting the correct postage option at checkout stage to obtain free shipping.
Shipping – international orders
We offer international delivery to various countries, including but not limited to New Zealand, United Kingdom, United States of America and Canada.
Delivery times for international deliveries vary depending on the destination. The relevant delivery fee is set out in the ‘Cart’ section on the Website, when you place your order for Goods.
Payments through Afterpay are not available for orders for delivery outside of Australia and New Zealand.
As stated above in the International orders section of these Terms, international shipments are subject to controls by customs authorities in the destination country. This may delay delivery of international orders. We are not liable for any loss or delay caused by our international courier or due to any local customs issues, including inspection or confiscation of any goods by local authorities in the destination country.
You, or the recipient in the destination country, may be contacted by local customs authorities, Australia Post or another courier company using the contact details you provide to provide further information or documentation and authorisation to import the order into the relevant country.
All shipping – risk, title and processing
All risk with respect to loss or damage for a Good ordered through the Services passes to you upon delivery to the delivery address.
Title to the Goods passes to you when we have received payment for them.
Goods are not available for collection. They will be dispatched to the delivery address that you provide to us in the order for the Goods. We will notify you when the Goods will be dispatched.
We will aim to dispatch (not including shipping) your order within 1-2 business days (Monday to Friday, excl public holidays in NSW, Australia) of receiving your order. You will receive an email from Australia Post with your tracking number once your order has been dispatched. Processing may take longer during certain times of year, such as prior to Christmas each year. Delivery (shipping) of your order is between 3 – 10 business days from the dispatch date. Delivery times will vary depending on the destination.
We do not process orders until our relevant payment processor, (Eway, PayPal or AfterPay) confirms to us that it has received payment for the relevant Goods.
We usually use Australia Post for our deliveries. Australia Post’s delivery times vary depending on delivery location and are subject to change. For information on Australia Post’s standard delivery times and delivery terms for Australian and international deliveries, please see https://auspost.com.au/.
- to New Zealand, please see https://auspost.com.au/business/shipping/international-shipping/ship-to-new-zealand;
- to United Kingdom, please see https://auspost.com.au/business/shipping/check-sending-guidelines/international-post-guide/results/united-kingdom;
- to United States of America, please see https://auspost.com.au/business/shipping/check-sending-guidelines/international-post-guide/results/united-states;
- to Canada, please see https://auspost.com.au/business/shipping/check-sending-guidelines/international-post-guide/results/canada.
We do not have any control over delivery times once orders have been dispatched from our warehouse. To the extent permitted by law, we are not liable for any loss, damage or delay caused by Australia Post or any other delivery company used by us.
You must ensure that you the nominated recipient of the Goods are able to take delivery of the Goods without undue delay and at a time reasonably specified by us, Australia Post or any other delivery company used by us. If you or the nominated recipient are not able to take delivery of the Goods at the specified time, the delivery company may leave a card giving instructions on collection or re-delivery. If you or the nominated recipient do not collect the Goods or take delivery of the Goods on re-delivery, the Goods will be returned to us.